AI Agents

Agents do the busywork.
You keep the final say.

An agent is a piece of software that watches for a trigger, such as a new mail, a recording or a lead. It understands what came in and does the follow-up work in your own systems. Anything that leaves your company waits for your approval.

Which task do you hand over first?
Illustration: an example day of agent activity, with one task waiting for your approval.
Agent activity · today4 running
  1. Mail agent sorted 23 mails into 6 projects and drafted 4 replies.
  2. Meeting agent turned a 52-min call into a summary, 3 decisions and 7 tasks.
  3. Lead agent flagged 2 leads without contact after 1 hour.
  4. Waiting for you: 4 reply drafts to approve.
Illustrative example

Agent or application?

Does someone need to give feedback between the steps?

That one question decides what fits your process best. Not sure? Let's find a solution together in the intro call.

  • Yes, at many steps

    Application

    Your team checks, decides and moves work through process steps. The process lives in screens your people work in.

    • Feedback or approval at many steps
    • People move a case from step to step
    • You want overview, status and history

    Example: A maintenance app where technicians log, check and close tickets.

  • No, I just want the outcome

    Agent

    The steps are clear and little feedback is needed in between. It runs on its own and uses AI only for the small decisions along the way.

    • Clear steps and one clear result
    • Small decisions where AI helps: read, sort, route
    • Little or no input from people in between

    Example: Every incoming quote is read, filed under the right project and summarised.

  • A bit of both

    Agent + application

    An agent runs the whole process in the background and writes the result back into your application, where your team checks it and carries on.

    • Repetitive work done automatically
    • Results land where your team already works
    • People step in only where it matters

    Example: The agent reads supplier mails and updates contract dates; the app shows them on the dashboard.

How every agent works

  1. 1 · TriggerA new mail, a recording, a form, a new lead, or a fixed schedule.
  2. 2 · UnderstandReads it, classifies it and pulls out names, dates and amounts.
  3. 3 · ActFiles it, drafts the reply, creates the task, updates your CRM.
  4. 4 · You approveAnything that goes outside waits for a human click.
  5. 5 · LoggedEvery step is recorded, so you can see what it did and why.
Agents we build

Ready-made starting points, tuned to your process

Mail agent

Trigger
A new mail in a shared or personal inbox
Does
Links it to the right client and project, summarises the thread, drafts a reply
Result
A sorted inbox and replies ready to approve

Meeting agent

Trigger
A recording or a Teams / Meet call
Does
Transcript, summary, decisions and action items, filed under the project
Result
Minutes within minutes, tasks already assigned

Document agent

Trigger
New files in a project folder, Drive or SharePoint
Does
Reads PDFs, Word and Excel, tags them and makes them searchable
Result
Every document findable, and usable by your chatbot

Lead follow-up agent

Trigger
A new lead in your CRM
Does
Checks routing and response time, reminds the right person, flags no-shows
Result
No lead left behind, conversion per office and agent

Reporting agent

Trigger
Every Monday at 08:00, or on request
Does
Pulls figures from CRM or ERP and compares periods, regions and teams
Result
A clear report in your mailbox, without exports

Prospect agent

Trigger
Your ideal customer profile
Does
Finds matching companies, researches them, drafts a first mail
Result
A qualified list with personal drafts

Safe by design

  • Human in the loop: external mails and changes wait for approval.
  • Least access: an agent only sees the mailboxes and folders it needs.
  • Full log: every action can be traced back.
  • EU hosting or on your own server: GDPR-proof.

Works with what you have

  • Microsoft 365 / Outlook
  • Google Workspace
  • Teams
  • Salesforce
  • SharePoint / Drive
  • n8n workflows
  • Claude · OpenAI

See our n8n automations